Contacting Support

We are dedicated to helping you succeed! If you have questions, need assistance setting up custom offer funnels, or run into technical issues, our team is here to help.

How to Reach Us

1. In-App Live Chat

Click the Support Chat icon in the bottom right corner of your Cartwheel Admin dashboard to start a real-time conversation with our support team.

2. Email Support

Send an email directly to [email protected]. We typically respond within 2 to 4 business hours.

Information to Include for Fast Resolution

When contacting support regarding a specific order or offer issue, please include:

Your Shopify Store URL (e.g., yourbrand.myshopify.com).
The Campaign or Offer ID (found in the URL when editing the offer).
Order number or customer email if reporting a checkout issue.
A screenshot or video recording of the observed behavior.