Frequently Asked Questions
Find quick answers to common questions about Cartwheel's features, setup, billing, and Shopify compatibility.
Installation & Setup
Will Cartwheel slow down my Shopify store theme?
No. Cartwheel uses native Shopify Theme App Extensions and Checkout UI Extensions. Scripts and widgets load asynchronously via Shopify's high-speed CDN without blocking your core theme rendering or checkout speed.
Does Cartwheel require code edits to my theme?
No code editing is required! Simply enable the Cartwheel Recovery Tracker in your Shopify Theme App Embeds and select Cartwheel in Shopify Checkout settings.
Do I need Shopify Plus to use Cartwheel?
No. Cartwheel is built to work across all Shopify plans (Basic Shopify, Shopify, Advanced Shopify, and Shopify Plus).
- Available on All Plans (Basic Shopify or higher): Single-click Post-Purchase Cross-Sells (displayed right after checkout), Thank You Page Customizations, Order Status Page Extensions, Abandoned Cart Recovery, Browse Abandonment, Retention & Birthday Sequences, and Reviews & UGC.
- Shopify Plus Only: Embedding app blocks directly into the core checkout pages (Information, Shipping, and Payment steps) via Checkout UI Extensions (such as in-checkout upsells and checkout bundle blocks) requires a Shopify Plus store per Shopify's platform policies.
What happens if a customer accepts a post-purchase upsell?
When a customer accepts a post-purchase upsell, Cartwheel automatically updates the existing Shopify order using Shopify's native Checkout Changeset API. The customer does not need to re-enter credit card or shipping details.
Offers & Funnels
Can I offer multi-variant items (e.g. size/color)?
Yes! Cartwheel includes a full multi-variant selector directly inside the post-purchase and checkout offer widgets, allowing shoppers to choose size, color, or style before accepting.
Can I run A/B split tests on post-purchase offers?
Yes. Go to Upsells & Offers → A/B Tests to split traffic between two or more offer variants and test different pricing, discounts, products, or headline copy.
Cart Recovery & Emails
How do recovery links work?
Every abandoned cart email includes a single-click Restore Cart Link. Clicking it reloads the customer's cart with all original products and auto-applies any dynamic discount code.
Can I send emails from my own store domain?
Yes! In Settings → Email Provider, you can connect your own domain using Resend API, Custom SMTP (Mailgun, SendGrid, Amazon SES, Postmark), or Klaviyo.
Billing & Support
How much does Cartwheel cost?
Cartwheel is included at no additional charge through the Shopify App Store.
Where can I reach customer support?
Our support team is available via the Contacting Support page or by submitting an inquiry directly from your Shopify admin.